Returns Policy – Quick, Simple and Easy
If for any reason you are not satisfied with your order, you may return it to us within 7 days for either a replacement or a full refund. This is line with the distance selling regulations of the United Kingdom. However, please note that this policy is entirely at our discretion and that you should refer to our Terms and Conditions for clarification of the formal agreement between us.
Faulty goods
If for any reason you believe there is a fault with your goods then you should notify us immediately. We will replace all faulty goods immediately upon receipt if a genuine defect is found.
If no fault is found
Products found to have no fault will be returned and a charge of £10 (exc. VAT), plus carriage costs will be made to cover our inspection costs.
Exchanging goods
Please note that we are unable to offer a swap or exchange service for your original order. If you wish to place an alternative order then please simply order directly using the website.
Goods ordered in error
Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new in the original packaging. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £25 ex VAT or 10% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new', they will be sent back to the customer and a handling charge may be applied.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Returns process
To make sending things back as convenient as possible, devised the following returns procedure:
- Notify us - To initiate the returns process, you need to emai to info@flockphotography.com or call 07974921403, quoting your order number and stipulating the reason for the return.
- Returning the goods – As soon as we receive your Returns Form or notification, we will provide you with detailed instructions on how to return your order. But please take note that we require the goods to be returned in the full original packaging.
- What happens next? – Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
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